Privacy Policy gula77 — Data Protection & Member Privacy

This Privacy Policy applies to all users of the gula77 platform, including website visitors, registered members, and any individual who interacts with our services through the website, mobile app, or other channels provided by gula77.

We understand that your personal information is a valuable asset. We are therefore committed to managing your data with full transparency, using it only for legitimate purposes and always complying with applicable data protection requirements. Every action we take regarding your data is guided by the following principles:

• Transparency: We are fully transparent about what we collect and why.
• Purpose limitation: Data is only used for the purposes stated at the time of collection.
• Data minimisation: We only collect data that is strictly necessary to provide our services.
• Accuracy: We strive to ensure that the data we hold is accurate and up to date.
• Security: We implement robust technical and organisational measures to protect your data.

To provide a safe and high-quality online casino service, Gula77 collects several categories of information from our users. All data collection is carried out transparently and solely for legitimate service purposes.

A. Information you provide directly:

• Registration information: Full name, username, hashed password, email address and phone number upon account creation.
• Identity verification documents (KYC): Copies of your ID card, passport, or other official documents required for account verification to ensure platform security.
• Financial information: Bank account details, e-wallet account numbers (TNG, GrabPay), or other payment information required to process deposits and withdrawals.
• Support communications: Live Chat transcripts, support emails, and any feedback you submit to our team.

B. Information collected automatically:

• Technical data: IP address, device type, operating system, browser type, and screen resolution.
• Usage data: Pages visited, games played, session duration, login timestamps and account activity logs.
• Cookie data: Language preferences, account settings, and session cookies that help the platform run smoothly.

Summary of Data Types & Purposes:

Gula77 uses the information collected for various legitimate purposes, solely to improve your experience on our platform and ensure the safety of all members.

• Account management: Creating, verifying and managing your member account, including the KYC process required for platform security.
• Transaction processing: Processing deposits via FPX, DuitNow, Touch 'n Go eWallet and GrabPay, and managing your withdrawal of winnings promptly.
• Platform security: Detecting and preventing fraud, money laundering, unauthorised access and any activity that violates our Terms and Conditions.
• Legal compliance: Fulfilling applicable legal and regulatory obligations, including financial reporting requirements and financial crime prevention.
• Customer support: Providing accurate and personalised assistance to members via Live Chat 24/7, email and other support channels.
• Relevant marketing: Sending promotional offers, bonuses and new game notifications you may be interested in — only if you have agreed to receive marketing communications.
• Platform improvements: Analysing usage patterns to enhance the interface, performance and overall experience of the gula77 platform.
• Responsible gaming: Monitoring gameplay patterns to identify members who may need responsible gaming support and offering appropriate self-control tools.

Gula77 understands the importance of keeping your data confidential. We only share information in very limited and specific circumstances, as outlined below.

• Payment service providers: Required financial information is shared with licensed payment processors such as FPX and DuitNow solely to enable your transactions to be processed securely.
• Licensed game providers: Game session data is shared with providers such as Evolution, Pragmatic Play, and Playtech for technical purposes to ensure smooth gameplay.
• Identity verification services: KYC data is shared with authorised third-party identity verification services to assist with your account verification process.
• Competent authorities: We may need to disclose information to government authorities, law enforcement or regulatory bodies if required by applicable law.
• Analytics services: Non-identifiable usage data is shared with analytics platforms to help us understand usage patterns and improve the platform.

The security of your data is gula77's absolute priority. We continuously invest in high-grade security infrastructure to ensure your information is always protected against any threat.

• 256-bit SSL encryption: All data transmitted between your device and gula77 servers is protected by 256-bit SSL encryption — the same level of encryption used by international banking institutions.
• Secure servers: Your data is stored in data centres secured with physical access controls, redundant cooling systems, and reliable power management.
• Controlled access: Only authorised staff who have completed specialised security training are permitted to access sensitive member data, and every access is logged for audit purposes.
• Regular backups: Critical data is automatically backed up to separate secure locations to ensure full recovery in the event of an unexpected technical disruption.
• Security testing: The gula77 platform undergoes regular penetration testing and security audits conducted by independent cybersecurity experts to identify and address any vulnerabilities.
• Real-time threat detection: Our 24/7 monitoring system remains constantly vigilant against suspicious activity and automatically responds to any unauthorised access attempts.

Gula77 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.

• Essential cookies: Required for core platform functions such as login, session management, and security. These cookies cannot be disabled without affecting platform functionality.
• Analytics cookies: Helping us understand how members use our platform, which pages are most popular and where users encounter difficulties, so we can continue to improve.
• Preference cookies: Saving your preferences such as language, display settings and game choices so you do not need to reconfigure them every time you log in.
• Marketing cookies: Used to display ads and promotions relevant to your interests. You may decline these cookies without affecting the core functionality of the platform.

You can manage your cookie preferences through your browser settings at any time. Please note that disabling certain cookies may affect the functionality or your experience on the gula77 platform.

As a gula77 member, you have certain rights regarding your personal data. We fully respect and facilitate the exercise of these rights.

• Right to access: You have the right to request a copy of all personal data we hold about you. We will provide this information within 30 days of your request.
• Right to rectification: If you find that any data we hold is inaccurate or outdated, you have the right to request an immediate correction.
• Right to erasure: In certain circumstances, you may request that we delete your personal data, subject to legal obligations that prevent immediate deletion.
• Right to object: You have the right to object to the use of your data for direct marketing purposes at any time, and we will stop immediately.
• Data portability right: You may request your data in a machine-readable format for transfer to another service if needed.
• Right to restrict processing: In certain circumstances, you may request that we restrict how we process your data while a dispute is being resolved.

Gula77 only retains your personal data for as long as necessary to fulfil the purpose for which it was collected, or as required by applicable law. Once the retention period expires, your data will be securely deleted or anonymised.

Retention periods vary by data type as specified in the table in Section 2. Active account data is retained for as long as your account remains active. Once an account is closed, an additional retention period applies to meet legal and regulatory requirements.

The gula77 platform is exclusively for individuals aged 18 and above. We do not knowingly collect or process personal information from anyone under the age of 18.

If you have reason to believe that a person under the age of 18 has registered an account at gula77, please contact us immediately at [email protected]. We will take immediate action to close the account and delete all related data.

Gula77 reserves the right to update or modify this Privacy Policy from time to time to reflect changes in our privacy practices, new legal requirements, or improvements to our services.

For any significant changes, we will notify you via in-platform notification or email at least 7 days before the changes take effect. The "Updated" date at the top of this page will always reflect the latest revision date.

If you have any questions, concerns or requests regarding this Privacy Policy or how we handle your personal data, do not hesitate to contact the gula77 privacy team.

• Live Chat 24/7: The fastest way to get a response. Our team is ready to assist you at all times.
• Privacy Email: Send detailed enquiries to [email protected]. We guarantee a response within 48 hours on business days.
• FAQ: Visit page FAQ for answers to the most frequently asked questions regarding privacy and account security.